Delivery & returns

As long as an item is still in its original condition, we accept returns within 14 days after your package has arrived. There is a different return fee for each country we ship too. You can find these rates in the return table shown above.  

When we’ve received your return, we will refund the total amount minus the shipping costs of the return. 

• Register your return at our online return portal HERE.
• Attach your return label and returns note, lost your returns note? CONTACT OUR CUSTOMER CARE.
• Leave the package with the selected shipping carrier. 
• Remember to save your proof of postage receipt.

Done! We’ll send you a return confirmation email as soon as your return is registered, and then proceed to process your refund.  When we’ve received your return, we will refund the total amount minus the shipping costs of the return.

NOTE:  Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won’t be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.

If you wish to return an item and you are located in Norway, Switzerland, Monaco, or the United Kingdom, please note that you can do so at your own expense within 14 days after your package has been delivered. Follow the steps below:

1. Please notify us of your intention to return: Before sending your item back, kindly contact our customer service team by email. Please indicate your name, email address, and order number in your correspondence. You can reach us at mail@ogycollection.com and we will respond within 24 hours on business days.
2. Await return instructions: Once we have received your return request, we will provide you with the specific address of our warehouse to which you should send your return. Please do not send any items back until you receive this information.
3. Prepare your return: Ensure your item is securely packaged for the return journey. Remember, you are responsible for the item until it reaches our warehouse in satisfactory condition.
4. Send your return: After you’ve received the warehouse address from us, you can send your item back. Please keep your postal receipt and tracking number as proof of your return shipment.

Done! We’ll send you a return confirmation email as soon as we’ve received your return and proceed to process your refund. 

NOTE:  Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won’t be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.

If you wish to return an item and you are located in United States, Canada, Australia, New Zealand or the United Arab Emirates, please note that you can do so at your own expense within 14 days after your package has been delivered. Follow the steps below:

1. Please notify us of your intention to return: Before sending your item back, kindly contact our customer service team by email. Please indicate your name, email address, and order number in your correspondence. You can reach us at mail@ogycollection.com and we will respond within 24 hours on business days.
2. Await return instructions: Once we have received your return request, we will provide you with the specific address of our warehouse to which you should send your return. Please do not send any items back until you receive this information.
3. Prepare your return: Ensure your item is securely packaged for the return journey. Remember, you are responsible for the item until it reaches our warehouse in satisfactory condition.
4. Send your return: After you’ve received the warehouse address from us, you can send your item back. Please keep your postal receipt and tracking number as proof of your return shipment.

Done! We’ll send you a return confirmation email as soon as we’ve received your return and proceed to process your refund. 

NOTE:  Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won’t be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.

You will receive a return confirmation via email as soon as we have received your return. It may take up to 14 days for a return to be received and processed.

Absolutely!

No. We do not technically exchange items. If you would like to exchange an item, we recommend you return the unwanted item(s) through the process described above. Then proceed to place a new order for the item in the size/color you want. No replacement will be sent to you automatically.

• Debit and Credit Cards, 1-5 working days (Mon-Fri). The refund will be transferred to the card used for payment.
• PayPal, 1-5 working days (Mon-Fri). The refund will be transferred to the same PayPal-account used for payment.

We carry out numerous checks to guarantee the quality of our products. If, despite our vigilance, you observe a flaw, we apologise and invite you to contact our customer service team who will deal with the issue as quickly as possible.

We carry out numerous checks to guarantee the quality of our products. If, despite our vigilance, you observe a flaw, we apologise and invite you to contact our customer service team who will deal with the issue as quickly as possible.

Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your deposit slip. It can sometimes take up to 14 days for a return to come to us and be processed at our store.