Delivery & Returns

We strive to be as environmentally conscious as possible and aim to minimize returns. To avoid the need for a return due to size issues, please ask us for advice on the right size before making your purchase. We are very happy to assist you.

As long as an item is still in its original condition, we accept returns within 14 days after your package has arrived. Please note that returns are at your own cost.

When we’ve processed your return, we will refund the total amount. However, if you decide to return your entire order and keep none of the items, we are obliged to deduct the original delivery cost from the total refund amount.

• Register your return by sending us an email. We will provide you with the address of our warehouse where you can send the return package.
• Attach your return label and returns note, lost your returns note? Please contact us by sending an email so we can send you a new one.
• Leave the package with the preferred shipping carrier. 
• Remember to save your proof of postage receipt.

Done! We’ll send you a return confirmation email as soon as your return has arrived and we have registered it. When we’ve processed your return, we will refund the total amount. However, if you decide to return your entire order and keep none of the items, we are obliged to deduct the original delivery cost from the total refund amount.

NOTE:  Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won’t be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). We will inform you whether or not you are eligible for a cost-free return.

If you wish to return an item and you are located in Norway, Switzerland, Monaco, or the United Kingdom, please note that you can do so at your own expense within 14 days after your package has been delivered. Follow the steps below:

• • Register your return by sending us an email. We will provide you with the address of our warehouse where you can send the return package.
  • Attach your return label and returns note, lost your returns note? Please contact us by sending an email so we can send you a new one.
  • Leave the package with the preferred shipping carrier. 
  • Remember to save your proof of postage receipt.

Done! We’ll send you a return confirmation email as soon as your return has arrived and we have registered it. When we’ve processed your return, we will refund the total amount. However, if you decide to return your entire order and keep none of the items, we are obliged to deduct the original delivery cost from the total refund amount.

NOTE:  Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won’t be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). We will inform you whether or not you are eligible for a cost-free return.

If you wish to return an item and you are located in United States, Canada, Australia, New Zealand or the United Arab Emirates, please note that you can do so at your own expense within 14 days after your package has been delivered. Follow the steps below:

• Register your return by sending us an email. We will provide you with the address of our warehouse where you can send the return package.
• Attach your return label and returns note, lost your returns note? Please contact us by sending an email so we can send you a new one.
• Leave the package with the preferred shipping carrier.
• Remember to save your proof of postage receipt.

Done! We’ll send you a return confirmation email as soon as your return has arrived and we have registered it. When we’ve processed your return, we will refund the total amount. However, if you decide to return your entire order and keep none of the items, we are obliged to deduct the original delivery cost from the total refund amount.

NOTE:  Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won’t be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). We will inform you whether or not you are eligible for a cost-free return.

You will receive a return confirmation via email as soon as we have received your return. It may take up to 14 days for a return to be received and processed.

No. We do not technically exchange items. If you would like to exchange an item, we recommend you return the unwanted item(s) through the process described above. Then proceed to place a new order for the item in the size/color you want. No replacement will be sent to you automatically.

Your return must be approved in order for your refund to be processed. To do so, you must send the product(s) back undamaged, in the original packaging, and with all tags attached within 14 days. Once we have registered your return, we strive to refund the amount within 14 days to your bank account.

Refund processing times:

• Debit and Credit Cards: 1-5 working days (Mon-Fri). The refund will be transferred to the card used for payment.
• PayPal: 1-5 working days (Mon-Fri). The refund will be transferred to the same PayPal account used for payment.

We carry out numerous checks to guarantee the quality of our products. If, despite our vigilance, you observe a flaw, we apologise and invite you to contact our customer service team who will deal with the issue as quickly as possible.

We carry out numerous checks to guarantee the quality of our products. If, despite our vigilance, you observe a flaw, we apologise and invite you to contact our customer service team who will deal with the issue as quickly as possible.

Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your deposit slip. It can sometimes take up to 14 days for a return to come to us and be processed at our store.