We offer free standard home delivery worldwide. Need your order asap? Simply select the DHL Express delivery option during the checkout process. For full pricing details check out your country in the list below.
Country | Standard Delivery | Estimated Time | Express delivery |
---|---|---|---|
Netherlands | Free shipping | 1-2 working days | - |
Belgium | Free shipping | 1-2 working days | - |
Luxembourg | Free shipping | 2-3 working days | € 36 |
Germany | Free shipping | 2-3 working days | € 39 |
France | Free shipping | 4-5 working days | € 43 |
Monaco | Free shipping | 6-8 working days | € 43 |
United Kingdom | Free shipping | 4-5 working days | £ 37 |
Ireland | Free shipping | 4-5 working days | € 47 |
Spain | Free shipping | 4-5 working days | € 43 |
Portugal | Free shipping | 4-5 working days | € 47 |
Italy | Free shipping | 2-3 working days | € 43 |
Austria | Free shipping | 3-4 working days | € 43 |
Switzerland | Free shipping | 4-5 working days | ₣ 59 |
Denmark | Free shipping | 3-4 working days | kr 319 |
Norway | Free shipping | 4-5 working days | kr 667 |
Sweden | Free shipping | 3-4 working days | kr 533 |
Finland | Free shipping | 4-5 working days | € 48 |
Bulgaria | Free shipping | 4-5 working days | лв. 97 |
United States | Free shipping | 5-9 working days | $ 68 |
Canada | Free shipping | 5-9 working days | $ 93 |
United Arab Emirates | Free shipping | 5-9 working days | 286 د.إ |
Australia | Free shipping | 5-9 working days | $ 110 |
New Zealand | Free shipping | 5-9 working days | $ 95 |
Country | Return cost | Carrier |
---|---|---|
Netherlands | € 7 | DHL Benelux |
Belgium | € 11 | DHL Benelux |
Luxembourg | € 13 | DHL Parcel |
Germany | € 9 | DHL Parcel |
France | € 17 | UPS |
Monaco | at your own cost | - |
United Kingdom | at your own cost | - |
Ireland | €20 | DHL Parcel |
Spain | € 22 | DHL Parcel |
Portugal | € 23 | DHL Parcel |
Italy | € 17 | UPS |
Austria | € 16 | DHL Parcel |
Switzerland | at your own cost | - |
Denmark | kr 126 | UPS |
Norway | at your own cost | - |
Sweden | kr 249 | UPS |
Finland | € 23 | UPS |
Bulgaria | лв. 44 | DHL Parcel |
United States | at your own cost | - |
Canada | at your own cost | - |
United Arab Emirates | at your own cost | - |
Australia | at your own cost | - |
New Zealand | at your own cost | - |
Have you placed your order before 2 PM (CET*) on a business day? Then your order will be shipped the same day. If you place your order after 2 PM (CET*), it will be shipped the next working day. As soon as your order is on the way, you will receive a shipping confirmation e-mail with a tracking number. Remember that the delivery may take longer during our sales periods.
*Central European Time
Which shipping options are available?
There are two shipping options available: standard, and express. Standard delivery is free shipping worldwide. Express shipping with DHL Express is available worldwide for an additional fee.
How can I track my order status?
We will keep you informed of your order status by e-mail, you will receive a notification when your package has been dispatched and you will receive a tracking code.
Missing your order confirmation?
If you didn’t receive confirmation of your order right after you placed the order, something may have gone wrong during the online checkout. In this case, please contact us so that we can take a look with you.
One or more items from my order are sold out?
If you had the bad luck of items turning out to be sold out due to an incorrect stock balance, then unfortunately we will not be able to ship them to you when/if they are eventually restocked. You will be refunded for the cancelled items in the usual maner.
What should I do if my order hasn't been delivered yet?
If you have not received your parcel within ten working days and no delivery attempt notice has been left, please check the status and location of your order.
You will find the tracking link allowing you to track your order in the email received upon shipment of your order. You can also contact our customer service team.
What if the tracking number on my package does not work?
You can contact our customer service team. Provide your order number to allow us to track your parcel.
How can I change or cancel my order?
Have you changed your mind, or do you want to cancel an order shortly after you placed the order? Please contact us as soon as possible. Unfortunately, once your order has already been packed and ready for shipment, we can no longer adjust or cancel your order.
Is ordering from OGY over the internet secure?
Yes, we have made arrangements to provide assurance that all information of customers who order online from us is securely protected.
We work with professional hosting, automatic software updates for our CMS and extra security settings and backups. HTTPS is set up for payments.
In addition, our ordering system is integrated with our website, so we store personal information for which we take security measures.
Does OGY have access to my payment information?
No we don’t. We work with professional hosting, automatic software updates for our CMS and extra security settings and backups. HTTPS is set up for payments. We also do not store payment data other than anonymized data from Ideal and Bancontact, so that your important financial personal data is completely protected from the online environment.
OGY will only receive an email when a payment has been successfully completed. This e-mail contains your first and last name, address, telephone number and e-mail address. Together with the total checkout amount for the order.
What about VAT and import duties?
The product prices on our website are shown including 21% (Dutch) VAT.
For countries outside the European Union, additional costs may have to be paid. As the recipient of the order, you are liable for all import duties, customs and local sales taxes levied by your country of residence. Payment of this is necessary to release your order at customs upon arrival.
The final amount of your order is therefore exclusive of any additional costs that must be paid before you can receive your order.
If you refuse to pay the additional cost for your order, your order will be returned to OGY. Apart from the shipping and handling costs, we will refund the amount of your order to your account.
By law, OGY is required to state the correct payment price for orders shipped internationally. Any request to make changes to this will be denied.
If an item does not meet your expectations, you can return it to our warehouse at your own expense within 14 days after your package has been delivered. Please check the pricing table above under ‘RETURN‘ to view the main package shipping of your country cost.
What is your return policy?
As long as an item is still in its original condition, we accept returns within 14 days after your package has arrived. There is a different return fee for each country we ship too. You can find these rates in the return table shown above.
When we’ve received your return, we will refund the total amount minus the shipping costs of the return.
How do I return an item from Europe?
- Register your return at our online return portal HERE.
- Attach your return label and returns note, lost your returns note? CONTACT OUR CUSTOMER CARE.
- Leave the package with the selected shipping carrier.
- Remember to save your proof of postage receipt.
Done! We’ll send you a return confirmation email as soon as your return is registered, and then proceed to process your refund. When we’ve received your return, we will refund the total amount minus the shipping costs of the return.
NOTE: Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won’t be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.
How do I return an item from NO, CH, MC and UK?
If you wish to return an item and you are located in Norway, Switzerland, Monaco, or the United Kingdom, please note that you can do so at your own expense within 14 days after your package has been delivered. Follow the steps below:
- Please notify us of your intention to return: Before sending your item back, kindly contact our customer service team by email. Please indicate your name, email address, and order number in your correspondence. You can reach us at mail@ogycollection.com and we will respond within 24 hours on business days.
- Await return instructions: Once we have received your return request, we will provide you with the specific address of our warehouse to which you should send your return. Please do not send any items back until you receive this information.
- Prepare your return: Ensure your item is securely packaged for the return journey. Remember, you are responsible for the item until it reaches our warehouse in satisfactory condition.
- Send your return: After you’ve received the warehouse address from us, you can send your item back. Please keep your postal receipt and tracking number as proof of your return shipment.
Done! We’ll send you a return confirmation email as soon as we’ve received your return and proceed to process your refund.
NOTE: Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won’t be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.
How do I return an item from US, CAN, AUS, NZ and UAE?
If you wish to return an item and you are located in United States, Canada, Australia, New Zealand or the United Arab Emirates, please note that you can do so at your own expense within 14 days after your package has been delivered. Follow the steps below:
- Please notify us of your intention to return: Before sending your item back, kindly contact our customer service team by email. Please indicate your name, email address, and order number in your correspondence. You can reach us at mail@ogycollection.com and we will respond within 24 hours on business days.
- Await return instructions: Once we have received your return request, we will provide you with the specific address of our warehouse to which you should send your return. Please do not send any items back until you receive this information.
- Prepare your return: Ensure your item is securely packaged for the return journey. Remember, you are responsible for the item until it reaches our warehouse in satisfactory condition.
- Send your return: After you’ve received the warehouse address from us, you can send your item back. Please keep your postal receipt and tracking number as proof of your return shipment.
Done! We’ll send you a return confirmation email as soon as we’ve received your return and proceed to process your refund.
NOTE: Make sure the item(s) is in the same condition as it was upon reception, i.e. in the original packaging, with all labels and tags attached. If the item returned is not in sellable condition, you won’t be refunded for your return. If you receive a faulty or incorrect item, please contact us and await further instruction before returning the item(s). Our customer service team will inform you whether or not you are eligible for a cost-free return.
Have you received my return?
You will receive a return confirmation via email as soon as we have received your return. It may take up to 14 days for a return to be received and processed.
Can I return sale items?
Absolutely!
Can I exchange an item?
No. We do not technically exchange items. If you would like to exchange an item, we recommend you return the unwanted item(s) through the process described above. Then proceed to place a new order for the item in the size/color you want. No replacement will be sent to you automatically.
When will I receive my refund?
Your return must be approved in order for your refund to be completed. To do so, you must send the product(s) back (undamaged, in the original packaging and with all tags attached) within 14 days.
- Debit and Credit Cards, 1-5 working days (Mon-Fri). The refund will be transferred to the card used for payment.
- PayPal, 1-5 working days (Mon-Fri). The refund will be transferred to the same PayPal-account used for payment.
What should I do if my product is damaged?
We carry out numerous checks to guarantee the quality of our products. If, despite our vigilance, you observe a flaw, we apologise and invite you to contact our customer service team who will deal with the issue as quickly as possible.
What if I have not received the ordered product?
We carry out numerous checks to guarantee the quality of our products. If, despite our vigilance, you observe a flaw, we apologise and invite you to contact our customer service team who will deal with the issue as quickly as possible.
Warranty
Remember it is you, the customer, who is responsible for the return until we have received and registered it, so always save your deposit slip. It can sometimes take up to 14 days for a return to come to us and be processed at our store.